Refund policy
At Everty, we want you to be happy with your order.
If something isn't right, here's how returns and refunds work.
1) 90-DAY RETURNS ON UNOPENED PRODUCTS
You can return any unopened product within 90 days of receiving it.
To be accepted, your return must:
- Be unopened, with the original seal intact
- Include all items and original packaging
- Be sent back at your own cost (unless the product is faulty, see section 3)
Once we receive and check your return, we will refund you within 14 days.
2) YOUR RIGHT TO CANCEL (14 DAYS)
Under the UK Consumer Contracts Regulations 2013, you can cancel your order within 14 days of receiving it, without giving any reason.
To cancel, email info@everty.co with your order number before the 14 days end. You can also use the model cancellation form at the end of this policy, but you don't have to.
You then have a further 14 days to send the product back.
What we refund: the price of the products and the standard delivery cost you paid.
What we don't refund: any extra cost if you chose a faster delivery option.
Return costs: you pay the cost of sending the product back.
When: within 14 days of receiving the product back, or proof that you've sent it, whichever comes first.
Important: our supplements are sealed for health and hygiene reasons. If the seal has been broken after delivery, the right to cancel no longer applies. This does not affect your rights if the product is faulty.
3) FAULTY, DAMAGED OR INCORRECT ITEMS
If your order arrives faulty, damaged or incorrect, your rights under the Consumer Rights Act 2015 apply.
Within 30 days of delivery, you can reject the product and get a full refund.
After that, we will offer a replacement or, if that isn't possible, a refund.
In these cases, we pay the return costs.
Please email info@everty.co as soon as you can with your order number and a photo of the problem.
4) HOW TO START A RETURN
Email info@everty.co with:
- Your order number
- Your full name
- The reason for your return
- A photo of the product, if it is faulty or damaged
We will reply with the return instructions and address.
Please don't send your return to the address on the package. It may not be our returns address.
5) ORDERS ALREADY ON THEIR WAY
Our orders ship from Europe. If your order has already been dispatched, we can't stop it in transit.
You can still cancel: email info@everty.co and then return the order when it arrives, following section 2.
6) REFUNDS
Refunds are always made to the original payment method.
Depending on your bank, it may take a few extra days to appear in your account.